If you experience a tingling or feel like the van has shocked you, it is most often caused by an earth fault.
It's usually noticed when touching a bare metal piece of the van such as the chassis while barefoot or kneeling so that your body is in contact with the ground.
The following steps should be taken if you notice this, making sure to only check with the back of your hand:
- Make sure you are using a lead with a 15 amp socket with a 15 amp plug. Never use a modified lead!
- Check your inlet box for signs of moisture by looking at the RCD/Breaker flap to see if there is any condensation. If there is water visible, unplug the van and contact us immediately.
- Unplug your lead from the powerpoint and check it for signs of damage. Kinks, cuts or knicks of any sort can damage the cable inside.
- Try using another lead. if you don't have another lead and are at a Caravan Park, ask a neighbour if you can borrow theirs for a minute.
- Test the neighbouring van to see if their van has the same issue. This can indicate a problem with the Park's wiring
- Try using your lead on the neighbour's powerpoint. This eliminates your socket as the cause.
If you find the lead is the issue, replace the lead. Do not attempt to repair the lead without the help of a qualified Electrician
If using a different pole or powerpoint resolves the issue, stop using it immediately and contact a qualified Electrician or Park Management if you're at a park.
After following the steps above, if you are still experiencing tingling or shocks from the van, unplug it and contact us immediately on 03 9303 7033, email@example.com, or via the help button on the bottom right of your screen.